Shipping & Returns
U.S.A. Shipping Guidelines
Most of our products are shipped via USPS Priority Mail at a cost to you of $4.95 per order within the 48 Contiguous United States. This is our "Standard Shipping" option as shown in our shopping cart. 1 2 3 4
We offer FREE STANDARD SHIPPING on SELECT PRODUCTS on orders totaling over $49 within the 48 Contiguous United States. This offer does NOT apply to a small percentage of items, including but not limited to over sized, heavy, frozen, highly discounted, products in glass containers, and/or drop-shipped items. Our Shopping Cart automatically displays your shipping options and any applicable fees. 1 2 3 4
Your products will ship out with the first available shipping provider after we receive your order.
We use the United States Postal Service (USPS) and United Parcel Service (UPS) as our shipping partners. We reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible. In most cases, we process and ship your package(s) within 24 hours of receiving your order (Monday through Friday).
Standard Shipping: Standard Shipping is available to all 48 contiguous United States, commonly referred to as the 48 continental states, to Hawaii and Alaska, and to APO-FPO addresses. 1 2 3 4 This is our most cost effective shipping method. We automatically use the US Postal Service for most orders weighing less than 2 lbs. (*On orders weighing over 2 lbs. and/or drop shipped products, such as Metagenics, we are likely to ship these via strategic UPS Ground rather than US Mail).
Within the 48 contiguous United States, you can expect delivery from 3 to 6 business days after placing your order
Communication: As we are an Internet company, we communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your Internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).
Back Orders: In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you with the projected shipping date. Once we have received the back-ordered item(s), we will email you with notification that your order has shipped. You will be able to determine your order status at any time, including any notifications of back orders and shipping delays, by accessing your "order status" page through the link provided on the confirmation email sent to you at the time the order was placed.
If your order contains multiple items and you would like the in-stock items to be shipped right away, please contact our customer service and we will gladly ship the items we have on hand. The remaining back ordered items will be sent at no additional shipping cost once they arrive in our warehouse. If your order is split, the shipping method used for the remaining back ordered items is determined as follows: If you selected Standard Shipping as your shipping method, we will ship the back ordered item(s) to you by USPS Priority Mail or UPS Ground at our discretion. If you selected UPS Next Day Air, UPS Second Day Air, or UPS Ground as your shipping method, the back ordered item(s) will be shipped by UPS Ground, unless otherwise requested (additional shipping charges may apply if you wish to upgrade).
Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered.
Returns: Returning Unused Products: Should you choose to return a new, unopened, product(s) able to be resold, you are entitled to a full refund, less shipping fees and subject to a 15% restocking fee ... if they are returned with 30 days of purchase.
To return a product for a refund - assuming it is in new, unopened, and in condition to be resold, send it to:
SimplyNutrients, Attn: Returns, 15050 CEDAR AVE, Suite 116-308, APPLE VALLEY, MN 55124-7046
Please include your name, address, original invoice number and receipt, email address, and daytime phone as well as your reason for returning. Please contact us via e-mail to obtain approval for the refund and the return ID number. All returns must be accompanied by a valid return ID number
Returning Used Products: We cannot (& do not) accept returns on items that have been opened, used or have their safety seals broken.
If you open it - you own it.
Other Important Returns Information: Shipping fees are not refundable and will be deducted from the total amount of refund. All returns will be subject to a 15% re-stocking fee - this will be deducted from the total amount of refund. Refunds will be sent to you in the form of a company check or credit card refund at our discretion. We strongly recommend that you ship the return to us by a safe, trackable shipping method such as UPS– we must receive your return in order to issue a refund.
Please contact us via e-mail to obtain approval for the refund and the return ID number. All returns must be accompanied by a valid return ID number
Help Us Help You: Additional charges will be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!
Failure of you to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped.
1 On a small percentage of items, their weight, bulk and/or special qualities (i.e. drop shipment, need for refrigeration, or highly discounted pricing) requires a slightly higher shipping amount and/or different delivery method. If this is the case, it will be prominently noted on that product's web page and you will see that also clearly reflected in our Shopping Cart.
In these cases, the $4.95 Standard Shipping Charge & "Shipping Free Over $49 Offer" do NOT apply.
2 Orders to Alaska, Hawaii, Puerto Rico and/or US Virgin Islands are shipped via USPS Priority Mail. Please note that orders to these destinations may require special processing and shipping. The shipping fee and estimated transit time for orders to these destinations will be calculated automatically in our Shopping cart.
3 APO-FPO Addresses are shipped via USPS Priority Mail. Please note that orders to these destinations may require special processing and shipping. The shipping fee and estimated transit time for orders to these destinations will be calculated automatically in our Shopping cart.
4 Expedited service to Hawaii, Alaska, other U.S. Territories and APO/FPO addresses is not always possible (depending upon your actual geographic location). If expedited service is possible to your location, you'll see that option available in our Shopping Cart. Please note that orders to these destinations may require special processing and shipping. The shipping fee and estimated transit time for orders to these destinations will be calculated automatically in our Shopping cart.
Military Personnel: Due to current world events, our delivery partners inform us to expect some packages to take up to 8 weeks for delivery to certain "hazardous zone" APO/FPO U.S. military addresses and U.S. Territories.